btc99 Platform Privacy Notice
This page describes what we collect when you use btc99 and how we keep that data protected. When you register an account, verify your identity via KYC, deposit funds using DANA, e-wallet, mobile banking, local payment, online payment, or bank transfer, or engage with our games and markets, we collect information necessary to operate securely and comply with law. We process that information carefully, store it encrypted, and never sell it to third parties.
We at btc99 understand that trust depends on transparency. Your personal data—email, phone number, ID documents, payment details, gaming history, and transaction records—stays with us. We don't share it with advertisers, data brokers, or unrelated businesses. Our servers may sit outside your jurisdiction, but our data-handling practices follow strict global standards for encryption, access control, and retention.
Read through the sections below to understand how we collect, use, protect, and manage your information on btc99. If you have questions after reading, contact our support team via your account's help section.
What Data We Collect on btc99
We collect information in several categories when you use btc99. Your account data includes email, password (encrypted one-way, unreadable to us), and optional phone number. During KYC verification, we collect your full name, date of birth, national ID number (or equivalent), and proof of residence. This information is necessary to confirm your identity and comply with anti-fraud and anti-money-laundering regulations.
Your payment information includes the bank account, e-wallet, or virtual account details you provide for deposits and withdrawals. We store this separately from your gaming activity and encrypt it at rest. When you transact via DANA, e-wallet, mobile banking, local payment, or online payment, we store a reference to the transaction (time, amount, status) but not your full wallet credentials—those are processed directly by the payment provider.
Your gaming and behavioral data includes every game you play, every market you view, your betting or staking history, your balance at any given time, and your login history (dates, times, devices). This data helps us detect fraud, resolve disputes, understand game popularity, and improve our platform. We also collect device information—your operating system (Android or iOS), browser type, IP address, and approximate location (country or region, not exact coordinates). This helps us optimize performance and detect unauthorized access.
How We Use Your Data on btc99
We use your account and KYC data to verify your identity, prevent fraud, and comply with legal requirements. Your payment information is used solely to process deposits and withdrawals—we never use it for any other purpose. Your transaction history is used to maintain your account balance, provide you with a complete record of your activity, and resolve disputes if they arise.
Your gaming and behavioral data helps us detect suspicious patterns (multiple accounts from one device, unusual betting patterns, chargebacks) and protect our platform from fraud. We also use this data to improve game performance, ensure fair gameplay, and comply with regulatory audits. Our live-dealer and esports coverage relies on this data to show you relevant markets and results.
We may contact you via email or SMS to confirm deposits, notify you of withdrawals, alert you to account activity (new login, password change, 2FA verification), and respond to your support requests. We do not send marketing emails or SMS without your opt-in consent. If you enable push notifications in your btc99 account settings, we send notifications about live markets, new games, and service updates—you can disable these anytime.
We at btc99 encrypt your data, control who can access it, and delete it when no longer needed.
Third-Party Processors and Data Sharing
We use third-party service providers to operate btc99 safely. Our payment processors (who handle e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and bank transfers) receive your payment details and transaction references—this is necessary for processing. These processors are bound by confidentiality agreements and use your data only for payment processing. Our hosting provider stores our servers and databases; they sign data-protection agreements and cannot access your data for any other purpose.
Our analytics provider receives anonymized, aggregated data about game popularity, user behavior patterns, and platform performance—no personal information is included. We may share non-personal data with regulators in supported jurisdictions if required by law. We do not sell your personal data to advertisers, data brokers, or any other third party under any circumstances.
Data Retention and Deletion on btc99
We retain your account information (email, phone, KYC documents) for as long as your account is active and for seven years after closure (or as required by local law). This retention period covers transaction history, gaming records, and login logs. We retain payment information separately from account data, keeping it only as long as needed for tax and regulatory purposes—typically three to seven years depending on jurisdiction—then securely delete it.
If you request account closure, we retain your data only for the legally required period, then permanently delete it. During this period, your account remains closed and inaccessible. If you delete your account from your settings, your login credentials are immediately removed, but transaction history and KYC documents are retained per legal requirements, in encrypted form, separate from active accounts.
Your Rights Regarding Your Data on btc99
You have the right to access your personal information anytime through your btc99 account dashboard. Your transaction history, account settings, and KYC status are visible at any time. You can download or export your full transaction history from your account. You have the right to update your email, phone number, and password in your account settings.
You have the right to request correction of inaccurate KYC data (name, date of birth, address). Submit a correction request through your account's help section with supporting documentation. We verify the correction and update your record within five business days. You have the right to close your account at any time by requesting closure in your account settings. Your account will be deactivated immediately, though your transaction history is retained for legal purposes.
If you believe we have mishandled your data or violated this privacy notice, you can file a complaint through your account's help section. We investigate all complaints and respond within ten business days. You may also escalate concerns to the data-protection authority in your jurisdiction, if applicable.
Data Security and Encryption
We at btc99 use industry-standard encryption (SSL/TLS) for all data in transit—between your device and our servers. Your password is encrypted one-way using a cryptographic hash; we can verify it matches your entry, but we cannot read it. Payment information is encrypted at rest on our servers. KYC documents (photo ID, proof of address) are stored in encrypted cloud storage with restricted access.
Our staff can access your data only when necessary (account support, fraud investigation, legal request). All staff sign confidentiality agreements. We conduct regular security audits and penetration testing to identify and fix vulnerabilities. If we discover a data breach, we notify affected users immediately via email and account notification and provide guidance on protecting their accounts.
Jurisdiction Notice and International Data Transfer
Our services are available only where local law permits. You are responsible for verifying that your access and use of btc99 comply with laws in your jurisdiction. Our servers may be located outside your country. By using btc99, you consent to your data being transferred to, processed, and stored internationally according to this privacy notice and applicable law.
If you are located in a jurisdiction with specific data-protection regulations (such as GDPR in Europe), those regulations may apply to how we handle your data. If your jurisdiction restricts online gaming, we will not process your account or access your data for any purpose other than regulatory compliance and account closure.
For questions about this privacy notice, contact our support team via your account's help section. We respond within one business day. This privacy notice may be updated from time to time; continued use of btc99 after updates constitute your acceptance of the revised notice.